Complaints and inquiries are received from potential / current students, members, employers and proctors. Certification Department must acknowledge receipt of complaint/inquiry and advice on lead time of corrective actions to sender within two working days from its receipt. Lead time of corrective actions usually ranges between 0-5 working days from date of receipt of sufficient information from sender or verification from member. Super urgent complaints/inquiries should be settled within the same day, urgent/red flag within 1 working days and normal within 5 working days.