When and where should the candidate submit the form?
The form should be submitted within 3 calendar days from the exam date to [email protected] with the subject line “Exam Item Evaluation.” Only requests received within 3 working days of the exam’s administration will be reviewed.
How does a candidate initiate the exam item challenge process?
The candidate needs to fill out the EC-Council Exam Feedback Form in detail and sign it. An in-depth and clear description of the challenge will help expedite the review process. No candidate’s challenge of the exam items will be considered unless the form has been completed.
What is the process involved in payment of the membership fee?
The process starts with receiving payment confirmation for the membership fee from the finance team. Post receipt of the payment, the first thing to check is the candidate’s ECE status and the due membership date.
Can a candidate request a refund if they fail the test?
No. Refund requests are not accepted if one fails to pass the test.
What is proxy testing, and what are its consequences?
Proxy testing occurs when someone takes an exam for another candidate. In other words, the candidate has passed an exam without taking it. Engaging in proxy testing as either the test taker or the person who hired the test taker is considered a violation of ethics. If EC-Councils learns that a candidate used proxy testing […]
Are “brain Dumps” considered an accepted method to prepare for the test?
“Brain dump” providers violate EC-Council’s intellectual property rights and non-disclosure agreements. Usage of any material, including websites that publish “brain dumps” obtained fraudulently, is considered a violation of ethics. If EC-Council learns that a candidate used a “brain dump” site to prepare for an exam, this candidate will be permanently banned from taking any future […]
Can a candidate upgrade their exam voucher to another mode of delivery?
All EC-Council exams can be proctored virtually. Please write to [email protected] if you would like to upgrade your exam voucher code. Note: Remotely proctored exams carry unique voucher codes. Vouchers for physical testing centers cannot be used to register for remotely proctored exams. The registration guidelines and instructions for attempting a remotely proctored exam may vary […]
If a candidate took training at an Accredited Training Centre but wants to take an exam in another country. Can they take their exams remotely? Is that possible?
All EC-Council exams can be proctored virtually. Please write to [email protected] if you would like to upgrade your exam voucher code. Note: Remotely proctored exams carry unique voucher codes. Vouchers for physical testing centers cannot be used to register for remotely proctored exams. The registration guidelines and instructions for attempting a remotely proctored exam may vary […]
Who can a member contact if they have more questions about the annual membership fee?
Please send your questions to [email protected] along with your Aspen account id details so we can help you with your questions.
What terms is a candidate made to accept before taking a test?
A candidate must agree to the terms of the Non-Disclosure Agreement (NDA) and Certification Agreement before taking a test. These agreements require candidates to keep information related to exam content confidential. Requiring the acceptance of the agreements helps protect the security of EC-Council certification exams and the integrity of the EC-Council certification program by legally […]