Complaints and inquiries are received from potential / current
students, members, employers and proctors. Certification Department must
acknowledge receipt of complaint/inquiry and advice on lead time of
corrective actions to sender within two working days from its receipt.
Lead time of corrective actions usually ranges between 0-5 working days
from date of receipt of sufficient information from sender or verification
from member. Super urgent complaints/inquiries should be settled within
the same day, urgent/red flag within 1 working days and normal within 5