Complaints and inquiries are received from potential / current students, members, employers and proctors. Certification Department must acknowledge receipt of complaint/inquiry and advice on lead time of corrective actions to sender within two working days from its receipt. Lead time of corrective actions usually ranges between 0-5 working days from date of receipt of sufficient information from sender or verification from member. Super urgent complaints/inquiries should be settled within the same day, urgent/red flag within 1 working days and normal within 5 working days.
EC-Council will take reasonable measures to ensure that any documentation submitted as part of the Complaint shall be and remain confidential except as required by law or as necessary to investigate a complaint and appeal thoroughly.
EC-Council keeps confidential all the information obtained during the complaint process.
- All complaints are directed to one email address: [email protected] and managed by one certification personnel only.
- All certification personnel are bound by NDA and legal agreements.
- The confidentiality of complaint data is maintained in accordance with the EC-Council Privacy Policy .