Are all services such as my eCourseware access, Evals and Certificate of Attendance(COA), Certification
Certificates, EC-Council Continuing Education Credits (ECE) and more currently available in ASPEN?
Yes, all services and features are currently available within ASPEN.
How can I support my students through navigating the ASPEN portal?
Please direct your students to the link below which will help them navigate through the ASPEN portal
with ease; here . Additional questions can be directed to ASPEN Support, or to our EC-Council representative.
Do I need to register a new account within ASPEN?
No, you do not need to register a new account within ASPEN. Your existing ASPEN credentials can be
used to login to the new portal. If you need assistance logging in, please contact us at [email protected] .
Do these new benefits and features impact courseware prices or membership fee’s?
No, this upgrade does not impact the pricing schedules for courseware, ancillaries, and member fee’s.
Please refer to your specific region’s pricing schedule, or contact your EC-Council representative
for more information.
Does the ordering process change for ATC partners?
No, the ordering process for ATC’s does not change. Please continue to order through your standard
distributor.
Does the order fulfilment process change?
Yes, to make the order process and student experience easier, EC-Council will be migrating to “Subscription”
codes. This means that Access Codes and Eval Codes will now be offered in the form of one single
Subscription Code which will unlock the same resources.
Will Access and Eval codes distributed prior June 1st, 2018 still work in the new ASPEN portal?
For codes distributed prior June 1st, 2018, students can continue to use the codes to activate their
access as per instructions provide earlier.
How will I receive the ordered kits?
Please consult your regional distributor regarding order fulfilment. Depending on your region, ATC
partners may be able to download subscription codes directly within their ASPEN accounts.
To download subscription codes for your students, please follow the instructions as below:
- Step 1: Please visit link and enter your ASPEN login credentials.
- Step 2: Navigate to “Manage Order Kits”.
- Step 3: DDownload your subscription codes by selecting the date. (e.g. 21 June, 2018)
Please note that these Access codes are valid for one year only.
For more information, please write to us at [email protected]
If you have also ordered a print kit, you will receive your shipments tracking details in 3-7 business
days.
Will I be notified when my order is ready?
Yes you will receive an email alert when your order is ready. This email will be sent to the email
ID registered as the primary ATC contact person for [email protected] .
How can I identify recent orders placed within ASPEN?
All orders will display the date, invoice number, and a unique order ID. This information will help
you identify your orders.
Can I check the validity and status of Subscription codes within my ATC account to see which codes
may have been used?
Yes, you can check the status of each codes at any point within ASPEN under your ATC account by clicking
on the “View” icon next to each order.
As an ATC, would I be able to check the details of the students who redeem codes within ASPEN?
Yes, you can now check the details of the students who have used the code by clicking the “View”icon icon under : “VIEW SUBSCRIPTION CODES”
What are the steps involved in activating learning resources including eCourseware, labs, tools,
etc.?
Instructions for Downloading the eCourseware, labs, tools, etc. are as below:
- Register and Login to the ASPEN.
- Once successfully logged in, click the SUBMIT SUBSCRIPTION CODE button. A Submit Subscription Code window will pop-up. Please enter the Subscription Code (Or e-courseware Access code issued prior to 6/30.2018) in the
Subscription Code field and click SUBMIT.
- If your Subscription/Access code is valid, you will see your course listed under My Courses.
- Click the TRAINING button under the course to access the e-Courseware, Lab Manuals, and Tools
in the Training area. Follow the instructions in the Instructions tab to download and view the files.
- If you or your students require assistance, please contact [email protected] .
How long will eCourseware be available for my students?
eCourseware access is valid for 1 – 2 years from the date of activation depending on your agreement
with EC-Council.
Can the course Evaluation be completed before a student completes his or her training?
No, it is suggested that a student completes and marks all modules as “Completed” within a course
before he or she can proceed with his or her course evaluation.
Please Note: If all modules within the eCourseware are not market as complete and the
student wishes to proceed with the evaluation, he/she can do so by clicking the “I Confirm. Proceed to Evaluation” button in the evaluation area.
How will the students receive the exam voucher codes?
Student will receive the exam vouchers at their registered email once they successfully submit the
class evaluation after the course.
Is an Evaluation, or Eval code required to download the class Certificate of Attendance, providing
exam eligibility?
No an Evaluation, or Eval code is not required. Evaluation processes will be enabled in student accounts
automatically when they redeem their Subscription code.
How does a student receive his or her Certificate of Attendance?
Once successfully logged into ASPEN and after the full course completion, students can click on the Evaluation button listed under My Courses to proceed with this process.
Please Note: Should all your training modules been marked as Complete, the student
can proceed to key in the class evaluation.
Scenario B: If all training modules have been marked as “Complete”, the student can
proceed to complete the survey for his or her class evaluation. If all training modules have
not been marked as “Complete”, students are required to click on the “I Confirm. Proceed to Evaluation”
button to enter their class evaluation. Once a student clicks “SUMBIT EVALUATION”, they can then
click on “DOWNLOAD CERTIFICATION OF ATTENDANCE” to download the COA.
Will the eCourseware Access code(s) issued prior to June 1st, 2018 work?
Yes, Access code(s) issued prior to June 1st, will continue to work for eCourseware activation. These
codes will remain active. Access codes must be entered in the Subscription code field.
Will the Evaluation (or Eval) code(s) issued prior to June 1st, 2018 work?
No, Evaluation code(s) issued prior to June 1st, 2018 will not be accepted in the portal. Access
codes will activate this portion.
If students have already activated their eCourseware, they can log into their ASPEN account and proceed
with their course evaluations after the course is completed. No additional code is required to
do so. If students have not activated their eCourseware, they will first need to active their
eCourseware using their Assess of Subscription Code in the Subscription Code pop-up window before
proceeding with their evaluation. Students will be able to download their Certificate of Sttendance
only once one their evaluations are submitted.
Scenario B: For students who have not activated their eCourseware, they will first need
to active their eCourseware using assess/ subscription code in the subscription pop- up window
before proceeding with the evaluation.
Students will be able to download their certificate of attendance only once one their evaluation
are submitted.
Please Note: Evaluation codes will no longer be issued.
Can an Exam voucher be submitted within ASPEN to activate a dashboard or eCourseware access?
No, Exam Voucher codes will not enable content access or dashboard access within ASPEN. The Subscription
code field will only accept eCourseware codes (Access), or Dashboard Codes (for practical/ performance
based exams).
Please proceed to login directly at the EC-Council Exam Center or Person Vue exam portal as your
voucher instructions suggest. If you do not have your eCourseware Access code or Subscription
code, please reach out to your training center, or write to [email protected] and our teams will assist you with your exam registration.
Will ECSAv9 exam vouchers be sent out to students email addresses upon submitting their pen-testing
reports?
Yes, upon approval of their pen-testing reports, students will continue to receive their exam voucher
codes via email. Students can proceed to redeem their EC-Council Exam voucher within the EC-Council
Exam Center post registration.
When will students that pass their certification exams receive their digital kits?
Students will continue to receive their digital member kits 3-7 days from date of exam. A welcome
email will be issued to their registered email id within ASPEN once their certificate is ready.
When will students receive their physical Welcome kits?
Physical welcome kits will be received 4-6 weeks from date of exam.
Please Note: Not all students receive a physical welcome kit. Academia students need
to pay an additional $75 USD for their physical welcome kit. Students can request this by writing
to [email protected] .
How can students request physical address updates?
Students can request for a change or update to their physical address by writing to
[email protected] .
Where can I find the ASPEN portal navigation help link?
Please click
HERE . to access the ASPEN portal navigation help link.
