EC-Council is committed to delivering a fair, transparent, and high-quality experience for all learners and partners. If you have a complaint or wish to appeal a decision related to our certificate programs, you may use the channels below.
How to Submit a Complaint or Appeal
You may contact us through:
- Email: [email protected]
- Ticketing Portal: EC-Council Help Desk Portal
What Happens Next
- We acknowledge submissions within 3 business days.
- Complaints are reviewed and resolved within 30 days.
- Appeals are also reviewed within 30 days by an impartial decision maker.
- All investigations are handled confidentially and impartially.
Our Commitment
We ensure that individuals directly involved in the matter do not participate in the investigation or decision-making process. All outcomes are communicated in writing, and records are securely maintained.